Heath Research Services
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Heath Research Services
  • Home/
  • What We Do/
  • Who We Are/
  • What Clients Say/
  • How We Work/
  • What We Think/
  • Contact Us/
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Heath Research Services

Competitive Intelligence | Market Research | Business Research

FAQ

Need help to find New Zealand or international business research? Contact us for consumer preference, market intelligence or customer satisfaction research.

Heath Research Services
  • Home/
  • What We Do/
  • Who We Are/
  • What Clients Say/
  • How We Work/
  • What We Think/
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Frequently Asked Questions

Here are some answers to the most commonly asked questions about how we can help you. Don't forget you can email us or telephone Cathy Heath, Director Heath Research Services (+64 6 843-3938 or +64 027 4393-795) if you have any questions.

What do I have to do?

Get in touch first - telephone Cathy Heath (027 4393-795) or email. After a quick chat, we then ask that you put in writing (a brief) what you need to know. It doesn’t need to be a big exercise - just a couple of short paragraphs stating the information you need, what it is to be used for, what you know already, and what you aren’t interested in knowing about is useful.

What's involved in solving my information problem?

We use a discovery process for all client proposals. 'Discovery' is where we map out the specific scope of your project. The entire purpose of discovery is to make sure the project plan will serve the goals of your organisation, be it increased revenue, monitoring competitors, or understanding your customer's behaviour better. This way we can avoid surprises for either party by getting a good feel of what is possible first. We want your investment to be well utilised and for you to see a return.

Everything's on Google, for free, isn't it?

We don't just rely on Google for your market validation problem - it's just too random, and you can get lost in mountains of irrelevant and dated information. We use fee-based databases behind paywalls which are authoritative and up-to-date. Getting the correct numbers on the size of a market or identifying an unmet need is vital, as financial decisions are to be made on those metrics. You don't want to skimp on that sort of information!

Secondly, all the information we provide is cited - you will know who has written or prepared each piece of data. This means that you can feel confident to quote and stand by the information we find for you.

And what will this cost me?

Every project is different and customised to suit your needs. We have a policy of charging a one-off $150 + GST discovery charge to scope all briefs. This covers our time in the initial search process to see whether the data or information you need is available. You will receive a written proposal that will include any quick market insights we have found, our appraisal of what is possible with a in-depth search and a price and delivery date.

We offer a 100% refund if you are not happy with the results of our research. All of our work is customised, so call us on 027 4393-795 to enquire further. We also have samples of our work for you to view as well - contact Cathy to obtain a copy.

Finally…

Have a look at our Client Testimonials page to see how pleased some of our repeat customers have been with the service and research they have received.