Frequently Asked Questions
Here are some answers to the most commonly asked questions about how we can help you. Don't forget you can email us or telephone Cathy Heath, Director Heath Research Services (+64 6 843-3938 or +64 027 4393-795) if you have any questions.
What do I have to do?
Get in touch first - telephone Cathy Heath (027 4393-795) or email. After a quick chat, we then ask that you put in writing what you need to know. It doesn’t need to be a big exercise - just a couple of short paragraphs stating the information you need, what it is to be used for, what you know already, and what you aren’t interested in knowing about is useful.
What's involved in solving my information problem?
We use a discovery process for all client proposals. 'Discovery' is where we map out the specific scope of your project. The entire purpose of discovery is to make sure the project plan will serve the goals of your organisation, be it increased revenue, monitoring competitors, or understanding your customer's behaviour better. This way we can avoid surprises for either party by getting a good feel of what is possible first. We want your investment to be well utilised and for you to see a return.
Everything's on Google, for free, isn't it?
We don't just rely on Google for your market validation problem - it's just too random, and you can get lost in mountains of irrelevant and dated information. We use fee-based databases behind paywalls which are authoritative and up-to-date. Getting the correct numbers on the size of a market or identifying an unmet need is vital, as financial decisions are to be made on those metrics. You don't want to skimp on that sort of information!
Secondly, all the information we provide is cited - you will know who has written or prepared each piece of data. This means that you can feel confident to quote and stand by the information we find for you.
And what will this cost me?
Every project is different but we have a minimum charge of $625 + GST. This includes the discovery process, so you will always get value and market intelligence to use. This is guaranteed, and we offer a 100% refund if you are not happy with the results of our research. All of our work is customised, so call us on 027 4393-795 to enquire further. We also have samples of our work for you to view as well - contact Cathy to obtain a copy.
Have a look at our Client Testimonials page to see how pleased some of our repeat customers have been with the service and research they have received.